My document was rejected. What should I do?

Document rejections usually happen because of:

• Low quality — blurry, cropped, or unreadable scans
• Expired documents — licences or certificates past their validity
• Mismatch — name on document doesn't match the property registration
• Wrong format — some OTAs require specific file types

Check the rejection reason on your dashboard, fix the issue, and re-upload. Our team will review and resubmit to the OTA. There's no extra charge for resubmissions.